word-of-mouth management
基本解释
- [医药科学]口碑管理
专业释义
- 口碑管理
The bases of the hospital development is to grasp the lever of satisfaction, to use the word-of-mouth comment effectively and to reinforce the word-of-mouth management.
把握好满意度这个杠杆,有效利用口碑传播的工具,加强口碑管理,是当前医院以病人为中心又好又快发展的根本。